Return Policy

We stand behind the gear we sell. This policy covers purchases, rentals, and repair services from Yollghu Selects.

Purchased Equipment

Unused equipment may be returned within 14 days of delivery. This window applies specifically to DJ equipment given its resale sensitivity, in line with standard industry practice.

  • Items must be returned in like-new condition, in original packaging, with all cables, manuals, and accessories included.
  • Returns that are opened but complete and like-new are subject to a 15% restocking fee.
  • Returns missing parts, showing signs of use, or in non-resalable condition may be refused or subject to a higher fee, at our discretion.
  • A Return Authorization is required before shipping any item back. Contact us via our Contact page to request one.

Warranty Coverage

Yollghu Selects is an independent retailer and service provider. We are not an authorized dealer for every brand we may be able to supply, and we are not affiliated with, sponsored by, or endorsed by any equipment manufacturer.

What this means in practice:

  • Where an item is covered by the manufacturer's own warranty, that is stated on the product page.
  • Where an item is not covered by a manufacturer warranty, that is also stated clearly on the product page before you buy. In that case the item is covered by a Yollghu Selects limited warranty of 12 months against defects in materials or workmanship, serviced by us directly at our San Francisco location.
  • Open-box, demo, and used items are sold on the terms stated in their individual listings.

If you are unsure what coverage applies to a specific item, ask us before purchasing and we will confirm it in writing.

Defective or Damaged on Arrival

If an item arrives defective or damaged, contact us within 14 days of delivery for a free replacement or full refund, including return shipping. Beyond that window, the applicable warranty above governs.

Return Shipping

Return shipping is the customer's responsibility unless the item was defective, damaged, or shipped in error. Refunds are issued to the original payment method within 5–10 business days of our receiving and inspecting the returned item.

Rental Equipment

Rental gear is covered by the terms agreed to at booking, not this return policy. Rental items must be returned by the agreed date in the condition they were issued; damage beyond normal wear may be charged separately. To arrange a rental, use our Rental & Repair Request page.

Repair Services

Repair diagnostic fees and completed repair work are non-refundable once service has begun. If a quoted repair is declined before work starts, only the diagnostic fee (if applicable) applies.

Non-Returnable Items

  • Gear marked "Final Sale" or sold as used/demo units
  • Opened software, firmware licenses, or digital downloads
  • Rental equipment and completed repair services (see above)

Questions

Reach out through our Contact page and we'll walk you through the process.

All product names, trademarks and brand names referenced on this site are the property of their respective owners and are used for identification purposes only. Their use does not imply any affiliation with or endorsement by those owners.